This article is from the Australian Property Journal archive
PROPERTY maintenance platform Bricks and Agent has struck a three-year agreement with JLL to partner across the real estate firm’s portfolio of managed assets in office, residential, and retail.
Bricks and Agent is an Australian scale-up that seeks to connect stakeholders in the maintenance process – facility managers, business owners and tradies – in real-time during through an “uberisation” of what is often a very manual set of processes.
“As a result of the pandemic, we believe that many tenants will either downsize their facilities management function within their teams or look to outsource the maintenance of their tenancy spaces and are therefore keen to leverage the scale of pricing and risk management of the property manager and landlord,” James Peterson, head of asset and digital development at JLL said.
JLL has collaborated with Bricks and Agent to expand and personalise its existing platform to now be able to offer tenants in JLL managed properties services and pricing it has in place for managing the base building. This includes services such as cleaning, plumbing, security, electrical and handyman works.
Notifications are supplied for the service providers’ arrival on-site, as are photos of completed work, feedback and secure payment for one-off or recurring work.
This service can integrate in a white-label manner behind existing landlords or building apps or websites and comes in app, desktop and smart-bot formats with multi-lingual and omnichannel flexibility.
Bricks and Agent claims there are more than 20 manual touchpoints in the average maintenance request.
“This number swells with complexity and most of the processes are manual which results in more than 5,400 touchpoints on a residential portfolio of just 100 properties.” It says the platform, reduces the number of touchpoints, saving at least 40% of time in dealing with maintenance.
